Order Cancellation Policy

Orders may be canceled before shipment processing begins. Once an order has entered the preparation or fulfillment stage, cancellation may no longer be available.

The questions below explain how order cancellations work and when cancellation requests may still be possible.

How do I cancel my order?

You can cancel your order anytime before it begins preparing for shipment.

To cancel online:

Go to the Order Status page
Select your order
Click the Cancel My Order button

If you are unable to cancel online, please contact us!

Will I receive a confirmation of my cancellation?

Yes! Once your cancellation is processed, we'll send you a confirmation email and update your order status.

Can I cancel my shipped order?

Once an order begins preparing for shipment or has already shipped, it can't be canceled.

If your item has shipped, you may still be able to return it under our Return Policy.

Can I cancel an item and replace it with another?

Orders can't be edited once they're placed.

If you'd like a different item, simply cancel the original item (if it's still eligible) and place a new order for the replacement.

If you need help with this, please contact us!

Why do I still see a pending charge after canceling my order?

When you place an order, we authorize your payment method to confirm that funds are available. We do not collect payment until your item begins preparing for shipment.

If your order is canceled before shipping, the authorization is released. Depending on your bank or card provider, it may take several business days, and sometimes up to 2 weeks, for the pending charge to be removed.

Unfortunately, we're unable to speed up this process. If the pending charge remains after that time, please contact your bank or payment provider for assistance.

Why was my order canceled if I did not request it?

In certain situations, we may need to cancel an order. Common reasons include:

The item cannot be shipped due to U.S. laws or export regulations
We were unable to reach you for required order information
The item became discontinued or unavailable
A pricing or listing error occurred
Unexpected supply or fulfillment issues prevent shipment within a reasonable timeframe

If your order is canceled, we'll email you with an explanation.

Can I reinstate a canceled order?

The fastest option is to place a new order.

In some cases, we may be able to help restore a canceled order — just contact us and we'll take a look.

Who can I contact if I have additional questions?

Our Customer Care team is happy to assist.

Please reach out to us by email at sales@armabear.com.

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Order Cancellation Policy & FAQ — Page 1