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Browse Help Topics
- Order Status
- Order History
- Cancel Order
- Cancelling an order
- Knowing if my cancellation was successfully completed? Will I be notified?
- Understanding when an order cannot be cancelled
- Understanding why an order can be cancelled
- Is there a cancellation policy?
- Checking pending charges on my cancelled order
- I found a better price with a competitor, should I cancel my order, or will ArmaBear price match?
- Removing items from my order
- Restoring an order
- Inventory Availability
- Backorder
- Understanding the ETA of my backordered item(s)
- Are backorders accepted?
- How to check if the item is in-stock or backordered?
- Do you have any suggestions for replacement options for an item that is not currently in-stock?
- Is it possible to contact your supplier to check on my backordered item?
- What if a product I ordered becomes discontinued?
- Canceling a backordered item
- Billing Issues
- Payments
- Order Returns and Exchanges
- Shipping
- Free shipping explained
- U.S. shipping rates
- How do I change the shipping method after I place my order?
- ArmaBear's international shipping options
- Is there Saturday or early morning delivery on ArmaBear?
- Can I choose which carrier is used to ship my order?
- Finding information on backorders or preorders
- Can a package be rescheduled or re-routed?
- Shipping details on oversize items
Why do I still see pending charges on my cancelled order?
Why do I still see pending charges on my canceled order?
- When the order is first placed, a temporary pending charge is placed on the funds. We do not capture your funds until the order can be shipped, and this authorization typically clears within a few business days. You are only charged when the order is in stock and processing for shipment.
- If you used a debit card or a bank card linked to a checking account, most banks pull and hold the money out of the checking account at the time of authorization. When the card is charged by us, the same authorization code is used, and the funds are captured and transferred to us. If we do not finish processing and charge the card, the banks release the funds back to the checking account within 2-3 business days, but it can be up to 10 business days, depending on your bank's policy. If you used a debit card, please give it a few days, and the funds should be released back to your account.
- If you used a credit card and see the charge from us on your credit card statement, please email a copy to us or fax the copy to the number below and we will address it with our credit card processor as quickly as possible.