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Browse Help Topics
- Order Status
- Order History
- Cancel Order
- Cancelling an order
- Knowing if my cancellation was successfully completed? Will I be notified?
- Understanding when an order cannot be cancelled
- Understanding why an order can be cancelled
- Is there a cancellation policy?
- Checking pending charges on my cancelled order
- I found a better price with a competitor, should I cancel my order, or will ArmaBear price match?
- Removing items from my order
- Restoring an order
- Inventory Availability
- Backorder
- Understanding the ETA of my backordered item(s)
- Are backorders accepted?
- How to check if the item is in-stock or backordered?
- Do you have any suggestions for replacement options for an item that is not currently in-stock?
- Is it possible to contact your supplier to check on my backordered item?
- What if a product I ordered becomes discontinued?
- Canceling a backordered item
- Billing Issues
- Payments
- Order Returns and Exchanges
- Shipping
- Free shipping explained
- U.S. shipping rates
- How do I change the shipping method after I place my order?
- ArmaBear's international shipping options
- Is there Saturday or early morning delivery on ArmaBear?
- Can I choose which carrier is used to ship my order?
- Finding information on backorders or preorders
- Can a package be rescheduled or re-routed?
- Shipping details on oversize items
Can I have my package rescheduled or re-routed?
Can I have my package rescheduled or re-routed?
Your package can potentially be rescheduled or re-routed at an additional charge depending on the carrier handling the delivery.
Please Contact Us immediately to request a delivery intercept. All successful intercepts are subject to a fee per tracking number (plus any transportation charges).
There are four types of delivery intercepts:
- Return to Sender
- The return of the shipment to ArmaBear for a refund or exchange.
- Deliver to Another Address
- Rerouting the package to a new address for delivery.
- Reminder:As PayPal requires confirmation of all addresses, the "Deliver to Another Address" option is not available for orders paid via PayPal or for all orders placed on Amazon or eBay. As an alternative, please be sure to cancel the order prior to shipment and place a new order either online or by phone with the updated information included. Please note that once a PayPal, Amazon, or eBay order ships, we are unable to change the routing of a package.
- Will Call
- Holding the package for the consignee at the nearest carrier's location for pickup.
- Reschedule Delivery
- Holding the package for delivery on a future date up to 5 business days from the original business date.
Please Note:
Delivery intercepts and delivery change requests are never guaranteed and are for domestic orders only. We only charge your account for a successfully completed intercept.