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Browse Help Topics
- Order Status
- Order History
- Cancel Order
- Cancelling an order
- Knowing if my cancellation was successfully completed? Will I be notified?
- Understanding when an order cannot be cancelled
- Understanding why an order can be cancelled
- Is there a cancellation policy?
- Checking pending charges on my cancelled order
- I found a better price with a competitor, should I cancel my order, or will ArmaBear price match?
- Removing items from my order
- Restoring an order
- Inventory Availability
- Backorder
- Understanding the ETA of my backordered item(s)
- Are backorders accepted?
- How to check if the item is in-stock or backordered?
- Do you have any suggestions for replacement options for an item that is not currently in-stock?
- Is it possible to contact your supplier to check on my backordered item?
- What if a product I ordered becomes discontinued?
- Canceling a backordered item
- Billing Issues
- Payments
- Order Returns and Exchanges
- Shipping
- Free shipping explained
- U.S. shipping rates
- How do I change the shipping method after I place my order?
- ArmaBear's international shipping options
- Is there Saturday or early morning delivery on ArmaBear?
- Can I choose which carrier is used to ship my order?
- Finding information on backorders or preorders
- Can a package be rescheduled or re-routed?
- Shipping details on oversize items
How do I track my order?
If you have an ArmaBear Account
- Sign into your ArmaBear Account and select "Your Order History"
How do I track my order if I did not register for an account?
- Go to the Check Order Status page and enter your order number and billing zip code in order to receive more information about your order status.
What if I don't see a tracking number?
The reason you may not see a tracking number for your order include:
- Your order is being processed
- Your item has not arrived yet from our supplier
- Your order is being packed, but does not have a tracking number yet
- Once your order has shipped, you will receive an email notification with shipment and tracking information or you can view it in "Your Order History"