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Browse Help Topics
- Order Status
- Order History
- Cancel Order
- Cancelling an order
- Knowing if my cancellation was successfully completed? Will I be notified?
- Understanding when an order cannot be cancelled
- Understanding why an order can be cancelled
- Is there a cancellation policy?
- Checking pending charges on my cancelled order
- I found a better price with a competitor, should I cancel my order, or will ArmaBear price match?
- Removing items from my order
- Restoring an order
- Inventory Availability
- Backorder
- Understanding the ETA of my backordered item(s)
- Are backorders accepted?
- How to check if the item is in-stock or backordered?
- Do you have any suggestions for replacement options for an item that is not currently in-stock?
- Is it possible to contact your supplier to check on my backordered item?
- What if a product I ordered becomes discontinued?
- Canceling a backordered item
- Billing Issues
- Payments
- Order Returns and Exchanges
- Shipping
- Free shipping explained
- U.S. shipping rates
- How do I change the shipping method after I place my order?
- ArmaBear's international shipping options
- Is there Saturday or early morning delivery on ArmaBear?
- Can I choose which carrier is used to ship my order?
- Finding information on backorders or preorders
- Can a package be rescheduled or re-routed?
- Shipping details on oversize items
How will I get my refund?
How will I get my refund?
- Product Refund
- During the RMA process, you can choose between a full refund, exchange, or store credit. ArmaBear refunds customers via the original payment method. The store credit will be issued to your account once the return is completed and they can choose to apply it to their next order.
- Refunds will be issued once the merchandise has been received, evaluated and processed by our Returns Team.
- Shipping Refunds
- ArmaBear proudly ships most ground orders free of charge for orders over $49. Unfortunately, for orders not qualifying for free shipping, we are unable to offer refunds for shipping charges, including but not limited to, domestic Ground, Express or international shipping. Please be advised that we are unable to refund any fees imposed by an entity other than ArmaBear e.g., customs or brokerage fees.